1. Scope and commitment
This Privacy Policy explains how we process personal data in connection with account creation, compliance checks, investment activity, and support operations on MarsBase. We process data only for legitimate operational, legal, and security purposes.
2. Data we collect
Identity and account information
- Name, contact details, account credentials, and profile settings.
- Verification data submitted for compliance checks.
Financial and transaction information
- Investment amounts, order history, and transaction records.
- Wallet addresses and related blockchain transaction metadata.
Technical and usage information
- IP address, device metadata, browser details, and session events.
- Page views, referral information, feature interactions, timestamps, and pseudonymous analytics identifiers.
- Security telemetry used for fraud detection and abuse prevention.
3. How we use data
- Operate and secure your account.
- Process investments and related financial workflows.
- Perform KYC/AML and sanctions screening where required.
- Detect fraud, policy abuse, and suspicious behavior.
- Provide support, communications, and product updates.
- Comply with legal, regulatory, and audit obligations.
4. Legal bases for processing
Depending on jurisdiction, we rely on one or more legal bases:
- Performance of a contract with you.
- Compliance with legal obligations.
- Legitimate interests in platform security and service reliability.
- Consent, where consent is required.
5. Data sharing
We share personal data only when required to run the platform responsibly:
- With regulated service providers (payments, compliance, infrastructure, communications).
- With authorities where disclosure is legally required.
- In corporate transactions, subject to confidentiality and legal safeguards.
Product analytics through PostHog
We use PostHog Inc. as a service provider to understand how the platform is used, diagnose technical issues, and improve product performance and usability. PostHog may process page URLs, referral information, feature interactions, event timestamps, pseudonymous user or session identifiers, IP address, and browser, operating-system, and device information on our behalf. If session replay or error tracking is enabled, related interaction and diagnostic data may also be processed, subject to the masking and exclusion controls we configure.
Analytics processing is based on consent where applicable law requires it; you may withdraw that consent through the platform's cookie preferences. For more information about PostHog's privacy practices, see the PostHog Privacy Policy.
6. Data retention
We retain information only as long as necessary for platform operation, legal compliance, fraud prevention, and dispute resolution. Retention windows may vary by data category and jurisdiction.
7. Security measures
We use administrative, technical, and operational safeguards to protect data. While no system is absolutely immune to risk, controls are designed to reduce unauthorized access, loss, and misuse.
8. International transfers
If your data is processed across borders, we apply appropriate contractual and organizational safeguards consistent with applicable laws.
9. Your choices and rights
- Access, correction, deletion, and portability requests where applicable.
- Preference updates for non-essential communications.
- Objection to specific processing activities where legally supported.
10. Contact us
For privacy-related requests or questions, contact:
MarsBase
support@marsbase.xyz